Common Purpose

Solid foundations

Commitment has no substance without a shared articulation of exactly what needs to be done, coupled with an understanding of why this is urgent and important, and the belief that it can be achieved.

Active participation

Decision-makers are always under time pressure. Their participation depends on how well involvement is managed. Visual tools and strong facilitation make interactions short and productive, transforming attitudes to involvement.

Internal leadership

Imposing external consultants or the wrong internal leaders can destroy stakeholder support. Freeing up people with the necessary capability and credibility to lead change is not easy. It forces the business to be clear about priorities and to make a tangible commitment.

See an Example

Click here to see the Retail Service Improvement example.

Click here to see my approach to Systems Acquisition and Implementation.