Leading Critical Change

Tough going? Don’t blame yourself. Everybody has conspired to create this mess. It happens for all systems investments. Below I look at some of the major issues and propose 4 rules. It all starts with the way systems are sold. No Active Engagement with References Somehow both parties always find it “too inconvenient” or “too [...]

Although very strong technical expertise and leadership may well be required to select and implement the right IT solutions, ultimately it is the level of commitment from the business that determines the success of any large IT change project. Business priority, clear vision, specification of requirements, choice of the right solution, leadership of organisation and [...]

You would never buy a company or a house without very detailed validation of what you are buying and whether it fits your needs. So why are many IT solutions and services contracts signed before detailed requirements and validation work is completed? Solutions providers will tell you that this is because this is ‘how things [...]

Never buy a system or application you have not seen in action in a real business like your own. Being first means you are paying development costs; and also that the costs and risks of implementation are unknown. Well chosen references not only answer ‘fit for purpose?’ questions but provide insights into implementation risks, ongoing [...]